Cloud Computing Solutions provider and hosted virtual desktops

Supplementary 

Cloud Support

All our Cloud Solutions include Bronze Support but we also offer Supplementary Cloud Support to help Cloud Users with software or hardware issues related to your local or Cloud environment.

Bronze 

Cloud Platform Support

All our Cloud Solutions include Bronze Support which covers issues related to your Cloud Platform. It also includes 30-days backups, Cloud Security Maintenance, and Microsoft Software Updates to ensure that your Cloud Platform is always up to date.

Cloudsis Cloud Solutions Provider

Support Services

Award-Winning Support

Our Award Winning Support services are proud to have one of the fastest response times in the market. Quick and easy access to our Support Team 24/7 with our Integrated Multiplatform Support Portal.

Consultancy

Our Support Specialists will assess your software and hardware requirements and recommend the more adequate infrastructure to enjoy the best Cloud experience.

Experience

We have been providing specialist Cloud solutions for SME’s since 2009 making the migration to the Cloud simple by focusing on the solution required by businesses rather than the underlying IT technicalities.

Add Support to your Cloud Subscription

Pay only for what you need - 1 TOKEN=15 minutes

Bronze

Included with your Cloud

Silver

£5 per user/month

Gold

£75 + £10 per user/month

Platinum

Bespoke price

CLOUD PLATFORM SUPPORT

Cloud Server Support
Cloud Server Maintenance
Cloud Users Technical issues
30 days backups
Cloud security
Microsoft software updates

CLOUD PLATFORM SUPPORT

Cloud Server Support
Cloud Server Maintenance
Cloud Users Technical issues
30 days backups
Cloud security
Microsoft software updates

CLOUD PLATFORM SUPPORT

Cloud Server Support
Cloud Server Maintenance
Cloud Users Technical issues
30 days backups
Cloud security
Microsoft software updates

CLOUD PLATFORM SUPPORT

Cloud Server Support
Cloud Server Maintenance
Cloud Users Technical issues
30 days backups
Cloud security
Microsoft software updates

CLOUD USERS SUPPORT

Citrix receiver Issues
Restore files from backup

(1 p/mnth)
Cloud Windows Support
Cloud Email/Outlook 365 Support
VOIP Support
Virtualisation of new Apps
Initial Consultation for IT projects
IT Consultancy available
Email archiving Support

Personal data removal for leavers

CLOUD USERS SUPPORT

Citrix receiver Issues
Restore files from backup

(1 p/mnth)
Cloud Windows Support
Cloud Email/Outlook 365 Support
VOIP Support
Virtualisation of new Apps
Initial Consultation for IT projects
IT Consultancy available
Email archiving Support

Personal data removal for leavers

CLOUD USERS SUPPORT

Citrix receiver Issues
Restore files from backup

(1 p/mnth)
Cloud Windows Support
Cloud Email/Outlook 365 Support
VOIP Support
Virtualisation of new Apps
Initial Consultation for IT projects
IT Consultancy available
Email archiving Support

Personal data removal for leavers

CLOUD USERS SUPPORT

Parallels receiver Issues
Restore files from backup

(1 p/mnth)
Cloud Windows Support
Cloud Email/Outlook 365 Support
VOIP Support
Virtualisation of new Apps
Initial Consultation for IT projects
Consultancy available
Email archiving Support

Personal data removal for leavers* *Once per user/year

CLOUD USERS SUPPORT

Parallels receiver Issues
Restore files from backup

(1 p/mnth)
Cloud Windows Support
Cloud Email/Outlook 365 Support
VOIP Support
Virtualisation of new Apps
Initial Consultation for IT projects
Consultancy available
Email archiving Support

Personal data removal for leavers

CLOUD USERS SUPPORT

Parallels receiver Issues
Restore files from backup

(1 p/mnth)
Cloud Windows Support
Cloud Email/Outlook 365 Support
VOIP Support
Virtualisation of new Apps
Initial Consultation for IT projects
Consultancy available
Email archiving Support

Personal data removal for leavers

CLOUD RELATED SUPPORT

includes 1 token per user/month to cover other issues i.e.:
MS Office
Integration of Local Hardware
Printers
Scanners
Other hardware
Advice on system planning
Advice on infrastructure and system design
Advice on Network architecture
System audits & reviews
Non-Microsoft Software Updates

Reduced Consultancy rates

Reduced Onsite Support rates

CLOUD RELATED SUPPORT

includes 1 token per user/month to cover other issues i.e.:
MS Office
Integration of Local Hardware
Printers
Scanners
Other hardware
Advice on system planning
Advice on infrastructure and system design
Advice on Network architecture
System audits & reviews
Non-Microsoft Software Updates

Reduced Consultancy rates

Reduced Onsite Support rates

Additional tokens: £75

Onsite IT Support: £200* p/h
IT Consultancy available: £200 p/h

*Minimum Call Out 2 hours

Additional tokens: £75

Onsite IT Support: £200* p/h
IT Consultancy available: £200 p/h

*Minimum Call Out 2 hours

Additional tokens: £30

Onsite IT Support: £150* p/h
IT Consultancy available: £150 p/h

*Minimum Call Out 2 hours

ADVANCED SUPPORT

Local network security
Local firewall
Web filtering
Guest Wi-fi 
Network traffic analysis

 

Get Started!

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¿Tienes cualquier duda sobre nuestros servicios?

escribenos a info@cloudsis.com